Terms & Conditions

This website, www.icediamondhair.com, is operated by Ice Diamond Hair Stylers Limited, a company incorporated in England and Wales (registered number 7560382) with its registered address at Somerwood, Stoneygate Lane, Ribchester, Preston PR3 3YN, UK. Ice Diamond may be contacted at this address.

We appreciate your interest in the products and services on the site and your visit to the site.

Agreement

Using the Site

If you have any queries regarding the Site or of any of the information or materials contained on or in it, please contact us by email at info@icediamondhair.co.uk or by telephone on +44 (0) 7808 645992.

The use of this Site is subject to these Terms of Use which set out the basic rules that govern your use of the Site. Please read the Terms of Use carefully, as your use of the Site constitutes your agreement to be bound by the Terms of Use. If you do not agree to the Terms of Use, please do not use the Site.

All prices in GBP Pounds Sterling (UK Pounds). We accept Visa, Delta, Switch, MasterCard and Solo. You may send your credit card information via the Internet. Our server uses a secure 128bit algorithm to encrypt your details.

Our shopping software uses cookies. You must have cookies turned on in your browser for the ordering system to work correctly.

Shipping And Handling

Our delivery service is via Royal Mail and available to anywhere in mainland UK and Northern Ireland. If you are a customer based outside the UK, we will charge you relevant postage.

Delivery Schedule

We dispatch your order first class on the day of receipt if we have the item in stock. You will normally receive your order within 3 working days within the UK. We have no control over overseas postal services.

Tax

All orders are inclusive of all UK taxes. If you are an international customer, it is your responsibility to pay any extra taxes due on the goods. We will not accept responsibility for any action taken by customs in your country. All international deliveries include a customs sticker notifying customs of the goods contained within the package. This is a customary requirement in the UK. We advise customers to be aware of the customs terms for their country of delivery.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee/Returns

Ice Diamond aims to ensure every product is created to the highest of standards and all of our products are rigorously checked and tested before being sold. However, should you need to return your product, we will deal with your issue as quick as possible.

All Ice Diamond electrical products carry a full 12 month warranty. This warranty is issued on a “return to base” understanding. This means that to get repairs, replacement of servicing you will need to return the goods to us.

Please follow the steps below, for any further information contact our customer service team:

Ice Diamond Customer Services,
Somerwood, Stoneygate Lane, Ribchester, Preston PR3 3YN, UK.
Tel: +44 (0) 7808 645992
Email: info@icediamondhair.co.uk

Within warranty all Ice Diamond products are guaranteed for 1 year with a valid receipt. Within this period we will repair or replace your item on receipt, with a legitimate proof of purchase.

Post your item back to us at the above address along with your receipt, a brief covering letter detailing the problem you are experiencing and include all of your contact details and return address. Once we have received your product we will endeavour to deal with your issue as efficiently as possible.

Please note: in busier periods, allow up to 14 working days for repair/replacement.

Regrettably we are unable to cover any postage costs for items returned outside of the UK.